In order to facilitate company-wide staff training, please note that all Community First Credit Union branches and offices will open at 9:30 am on Monday, May 13th. Online and Mobile Banking, Info 24 services will remain available during this period. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
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Identity Theft

The potential risk of identity theft is literally everywhere. At Community First, we will do as much as we can to protect your financial information.
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How to Protect Yourself

Steps to Protect Yourself from Identity Theft

Consider not sharing so many personal details on social media

Details you put in your profile, such as your date of birth, hometown, where you work, might provide fraudsters with the information they need to gain access to your account. Update your privacy settings from time to time on social media accounts you frequently use. Sometimes their privacy settings change on you, which can leave you more exposed than you thought

Look out for phishing scams

Just as our phishing page indicates, there are emails, texts, and other messages meant to trick you into giving over highly sensitive financial information. At a glance, they might seem legitimate. If a message seems at all suspicious, do not click on the links or follow through with any of the calls to action.

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Watch your debit and credit card accounts for fraud

Monitoring your accounts regularly is one of the best ways to spot unusual activity. You can also go to AnnualCreditReport.com where you can obtain one free credit report from each of the three major credit-reporting bureaus yearly. We at Community First will also monitor your accounts for any fraudulent activity. Still, be sure to report any unauthorized activity that you notice as well.

Resources
Identity Theft What to Know
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Identity Theft: A Recovery Plan
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Data Breach: What to Know and What to Do
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Data Breach: A Response Guide for Business
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Report fraud

Important resources that can help you combat fraud.

Annual Credit Report

Get a free copy of your credit report every 12 months from each credit reporting agency. Ensure that the information on all of your credit reports is correct and up to date. Reviewing credit reports helps you catch signs of identity theft early. 

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Check, Credit, Debit Fraud

Check Fraud

  • Report check fraud, please visit your nearest branch location or call us at 904-354-8537

Credit Fraud

  • Report credit card lost or stolen: 904-354-8537 option 2, option 2, option 1
  • Report credit card fraud: 904-354-8537option 2, option 2, option 2

Debit Fraud

  • Report lost or stolen: 904-354-8537 option 2, option 1, option 1
  • Report fraud: 904-354-8537 option 2, option 1, option 3
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Credit Bureaus
Call: Or try: 
  • “Credit Freeze” - This tool lets you restrict access to your credit report, which in turn makes it more difficult for identity thieves to open new accounts in your name.
  • “Fraud Alert”- If you are concerned about identity theft, but haven’t yet become a victim, this fraud alert will protect your credit from unverified access for at least 30 days.
Elder Financial Abuse
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Federal Trade Commission

The Federal Trade Commission can be contacted to report Identity Theft or Scams, File a Consumer Complaint or Register for the Do Not Call List.

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IRS Tax Fraud

You can report an individual or a business you suspect of tax fraud online.
Call 800-829-0433 or visit www.irs.gov

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Social Security Administration Fraud Hotline
Do you suspect someone of committing fraud, waste, or abuse against Social Security? You can contact the OIG’s fraud hotline at 1-800-269-0271 or submit a report online at oig.ssa.gov
Call 800.269.0271