Contact Us

Call, chat, email, visit: At Community First Credit Union, the choice is yours.


Member Experience Center

Our dedicated member experience team is ready to help with practically any of your financial or account needs. We've got you covered, from general account servicing questions and helping you log into Online Banking to processing your loan payments and opening a new account.

Call 904.354.8537 | 800.342.8416
Monday – Friday: 8 a.m. – 7 p.m. Saturday: 9 a.m. – 3 p.m. Sunday: Closed

After hours call:

Info24 | Telephone Banking

With our Info24 automated telephone teller service, you can check balances, transfer money from one account to another, receive account history, verify the status of a check, and more – right from your touch-tone phone, 24/7.

To use Info24, you’ll need:

  • Your four-digit Access Code
  • Your Community First account number
  • The Service Codes

Download Info24 Wallet Menu
Call 904.371.8000

Please note: Dollar amounts are entered without decimals. Example: $1,000.25 would be entered as 100025#. The "#" sign is used when prompted.

Want to open a new account or apply for a loan fast?

We’ve got two dedicated teams ready to help. It's like having your own team of banking experts on speed dial.

The New Accounts Team

Open a new membership, checking or savings account in minutes: our New Accounts Team is here to take care of it all.
Call 904.549.8788
Monday - Friday 8 a.m. – 5 p.m.

The Express Team

Reach out to our Express Team to open a loan or credit card.
Call 904.224.9077
Monday - Friday 8 a.m. – 6 p.m.
Saturday 9 a.m. – 3 p.m.

Mail us

Regular Mail
Community First Credit Union
P.O. Box 2600
Jacksonville, FL 32232

Loan Payments / Deposits

Mail loan payments
and deposits to
Community First Credit Union
P.O. Box 43010
Jacksonville, FL 32203
Mail Overnight/Express loan payments
and deposits to
Community First Credit Union
637 N. Lee St.
Jacksonville, FL 32204

Car Dealerships and Financial Institutions

Mail Overnight/Express loan payoffs to Community First Credit Union 701 W. Adams St. Jacksonville, FL 32204

Credit Card Payments Members

Mail credit card payments to VISA P.O. Box 71050 Charlotte, NC 28272-1050

Notary Services

Community First offers limited notary services for its members. The following document types are examples of those that CANNOT be notarized at our branch locations: Last Wills and Testaments, Deeds, Power of Attorney documents, Estate and Guardianship documentation, I-9 Forms and Trust Paperwork. Please contact our Member Experience Team at 904-354-8537 if you have further questions.